Terms & Conditions 

Payment Policy:

We ask that parents pay in advance for all scheduled lessons in the calendar month.  Payment can be made by BACs Transfer, Standing Order, PayPal or by cash.

 

Please make payment on or before 1st of each month for all scheduled lessons for the forthcoming month. For example, if 4 lessons are planned for May, payment for these must be made on or before 1st May.

Fees are as notified. Where siblings attend a lesson, in a small group of 2-3 students, there is a 10% discount applied to the 2nd and 3rd child. Fees will be calculated for the monthly advanced payment.


Parent/Student Cancellation

We understand that sometimes scheduled lessons cannot take place. Therefore, the following measures are in place:

Cancellation:

 

If for some reason a student is unable to attend a session, a period of 24 hours’ notice is required. 

 

Re-scheduling: 
 

  • Where ever possible, re-scheduling the lesson is the preferred course of action

 

  • Re-scheduling lessons are subject to tutor's availability. If this is not possible, the lesson may be counted toward the, following month. Please note, that there is a *2-cancellation limit per **term.
     

  • If your child needs to re-arrange their lesson due to school or extra-curricular commitment, family commitment or for any other reason, a period of 24 hours’ notice is required where possible. Please notify me as soon as possible to re-schedule.
     

  • Pre-paid lesson fees can be carried forward if required.


Cancellation – illness
 

You may have cause to cancel a lesson without notice due to illness or other ’unavoidable’ circumstances. Please note that school events or other arrangements where reasonable notice could have been given are not considered ‘unavoidable’. (up to 2-cancellation limit per **term).

 

 

  • In the first 2 instances, every effort will be made to re-arrange the lesson date/time, although if this is not possible, your pre-paid fee will be carried over to the following month. 


*In the event of more than 2 cancellations per term, fees will not be returned or carried over unless the lesson is re-scheduled.

 

**Term Dates

For these purposes, term dates are defined as: Term 1: September 1st – Christmas; Term 2: 1st January – Easter break; Term 3: End of Easter holidays – Summer break.

 

Lessons during school holidays are negotiable; no-notice cancellation fee applies.

 

School Holidays

Lessons continue throughout the school holidays.

 

  • If you prefer to take a break from tuition during school holidays, please inform me, giving one month’s notice – no later than two weeks.
     

  • If you arrange to continue lessons during the holidays and then change your mind, cancelled lessons will be charged unless reasonable notice is provided.
     

  • If you take a term-time family holiday, please give one month’s notice.
     

  • These policies ensure that we may work with another student whilst you are away.


Our commitment:

We will endeavour to never cancel a lesson unless by mutual agreement or in extenuating circumstances such as extreme weather. In these instances, pre-paid fees will be carried over or refunded.

Thank you in advance for your support in this matter. If you have any questions, please do not hesitate to ask for clarification.

 

© 2017 by Maximum Tutoring 

Mobile: 07772563714  Elaine  Batten ebatten@blueyonder.co.uk